Warranty&Refund policy:
A.All product purchased from our Official Website (www.universalthrough.com) are provided with a 12-month free warranty service from the date of purchase. Please note that products purchased elsewhere are not covered in this warranty.
B.If you used a discount when purchasing the product, you can only be refunded with the amount you actually paid.
C.For non-quality-related problems, please proceed as follows:
1. Submit a Return request by email within 30 days of delivery. The email must include all the following information:
1) Purchaser’s name.
2) Photos/videos showing the condition of the product and its packaging.
2. The returned product must be in its original condition - unopened. Otherwise, the return will not be accepted.
3. The shipping and related costs will be borne by the buyer (payment on receipt is not accepted).
4. The refund will be processed within a week after receiving the returned product.
D.For quality-related problems, please proceed as follows:
1. Submit a Refund request by email with all the following information:
1) Purchaser’s name.
2) Description of defect.
3) Photos/videos showing the defect.
2. Send the product back to us for assessment if asked. Please note that no refund will be given for products claimed to be defective by the buyer but identified to be in working condition by Universalthrough Quality Control Center.
3. Universalthrough will give a refund or reissue of the product at its discretion.
Notes:
1. For all return and refund issues, please contact us by email and include all the information required.
2. The email title must follow the format of “return+model number+purchaser’s name” for a return, and “refund+ model number+purchaser’s name” for a refund.
3. Universalthrough reserves the right to final explanation of all above terms.
Shipping Policy:
1.Order processing time: 0-3 Business days.
2.Universalthrough is not responsible for the loss of the package due to incorrectly filled in the delivery address.
3.Shipping time: See the below for details (Only for reference).
Note:
Due to the logistical challenges posed by COVID-19, please be aware that processing & shipping may take significantly longer than usual.
Since battery was treated as dangerous cargo for the logistics,so here we only list some country which can shipped by air.For the other country which not list here,please email to us for further discuss.
| Country | Estimated Delivery Time | Reference Period During the COVID-19 |
| United States | 5-9 working days | 9-15 working days |
| United Kingdom | 6-10 working days | 10-16 working days |
| Canada | 6-10 working days | 10-16 working days |
| Japan | 6-8 working days | 8-12 working days |
| Germany | 7-12 working days | 9-16 working days |
| Korea | 5-7 working days | 7-12 working days |
| Thailand | 4-6 working days | 6-10working days |
| Singapore | 4-6 working days | 6-10working days |
| Brazil | 20-25working days | 25-35 working days |
| Israel | 4-6 working days | 6-10working days |
| Netherlands | 10-20working days | 25-35 working days |
| Austria | 10-20working days | 25-35 working days |
| Italy | 10-20working days | 25-35 working days |
| Belgium | 10-20working days | 25-35 working days |
| Hungry | 10-20working days | 25-35 working days |
| Denmark | 10-20working days | 25-35 working days |
| Ireland | 10-20working days | 25-35 working days |
| Poland | 10-20working days | 25-35 working days |
| Norway | 10-20working days | 25-35 working days |
| Spain | 10-20working days | 25-35 working days |
| Sweden | 10-20working days | 25-35 working days |
| Switzerland | 10-20working days | 25-35 working days |
| France | 10-20working days | 25-35 working days |
| Czech | 10-20working days | 25-35 working days |
| Portugal | 10-20working days | 25-35 working days |
How to place an order?
1.You can send the inquiring to in any contact information which on the website,Email/Whatsapp/Facebook etc are ok.
2.Contact us for details.Pls note:
3.All orders must be in writing. Errors resulting from hand-written orders are the responsibility of the distributor. Any changes or modifications to orders must be submitted in written form.
4.Product colors in this catalog are as accurate as possible; however, slight shade variations in photo representations do occur. If precise color is important, please order sample for approval. We are not responsible for variations in product color.
5.Payment：We accept TT,west union,Paypal,MoneyGram or any other which and for further discussion.